Refund Policy

Last updated: [EFFECTIVE DATE]

Handykit is operated by Henk Nie, an individual based in China. Orders are processed by Paddle.com, our Merchant of Record.

14-day refund for unused credits

You can request a refund within 14 days of purchase for credits you haven't used. Used credits are not refunded. If you have used part of a pack, we refund the unused credits in proportion to the price you paid.

After 14 days

We may still issue a refund at our discretion, for example if the service was unavailable.

How to request a refund

Email [email protected] with your order number, or contact Paddle through the link in your receipt email or at paddle.net. Paddle issues refunds to your original payment method. How long the refund takes depends on your bank or card provider.

After a refund

The refunded credits are removed from your account.

Your statutory rights

This policy does not affect any rights you have under the consumer law of your country.